Point of experience systems are a new concept to capture customer feedback. For every company feedback from customers is very important. The feed back data is vital to modifying a product to suit customer demand. The point of experience systems are kiosks where the customer can input his feedback about a product. These kiosks ask certain prefixed set of questions to a customer to which the customer responds. The responses are stored in a local database or sent to a server instantly.
These systems usually has a screen which shows the questions and the choice of answers. The user can select answers using a keypad. The answers can be stored in a local memory or can be send to a server. For remote connectivity we can use a dialup connection or a GPRS connection and a GSM modem.
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